Retail Training

Specialised Training for Supervisors, Store Managers and In-Store Teams

formação de vendas, liderança e gestão de tempo no retalho

At 3Solutions, we specialise in practical retail training. We develop Supervisors, Store Managers and Sales Teams through intensive programmes focused on improving results, behaviours and commercial performance.

Our training is fully tailored: we work in the classroom, on the shop floor and side by side with teams. We support supervisors in their day-to-day activities and design structured programmes to develop key skills such as customer service, leadership, motivation, in-store execution, people management, sales and communication.

While many courses are theoretical, our approach is 100% practical, built on years of hands-on experience with national and international brands. We adapt each session to the reality of your operation, ensuring immediate impact on how teams sell, lead and execute.

From in-store teams to external sales teams (D2D, real estate, automotive and other sectors), our programmes help people communicate more effectively, sell more and lead with confidence.

Se procuras Sales Training, Supervisor Training, Store Manager Training ou formação comportamental e de liderança, estás no sítio certo. Aqui começamos o desenvolvimento da tua equipa para alcançar o próximo nível.

Specialised Training for Supervisors, Store Managers and In-Store Teams

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Trainers with Real Retail Experience, Developing High-Performance People
formação de liderança e de vendas no retalho e em todo o setor do comércio
With over a decade of direct experience in retail — from store operations to team leadership, commercial expansion and people development — 3Solutions brings together a training approach that combines real-world practice, modern methodologies and measurable results. Our core team, led by Hugo Andrade Isidoro and Isabel Portugal, brings strong expertise in management, sales, leadership and human development. However, our model goes beyond internal trainers. We work with a carefully selected network of recognised consultants and specialists, integrated whenever a project requires complementary expertise — whether in human behaviour, negotiation, customer experience, advanced leadership or specialised sales. We believe effective training cannot rely on theory alone. That’s why we design programmes delivered in the classroom, in the field and in-store, working side by side with teams. We train supervisors, store managers, sales teams, B2B commercial teams, D2D channels, real estate, automotive businesses and any customer- and performance-driven organisation. Our goal is simple: to transform people into more skilled, confident professionals ready to deliver higher results, while helping brands build stronger, more motivated teams aligned with their business strategy. At 3Solutions, there is no generic training. There is a personalised journey, designed for each company, each team and each challenge — because developing people means strengthening the engine that drives a brand’s growth. Specialised Training for Supervisors, Store Managers and In-Store Teams

What impact will a consulting process have on my business?

Retail Consulting Services That Help Your Business Grow

01.

Sales Training for In-Store Teams

Practical, field-focused training designed to increase conversion rates, average ticket value, UPT, customer approach, consultative selling techniques and the overall in-store experience. We create programmes tailored to your segment (fashion, food, lifestyle, technology, etc.), with measurable results from the very first month.

02.

Training for Store Supervisors and Coordinators

Development of essential skills for supervisors managing multiple stores:
People management, KPI analysis, team coaching, motivation, rapid corrective actions, daily priorities and management routines.

03.

Training for Store Managers

Comprehensive programmes designed to turn store managers into high-performance leaders. Includes: operational management, team coaching, commercial analysis, visual merchandising, store organisation, leadership, communication, feedback and conflict management.

04.

Behavioural & Leadership Training

Workshops imersivos para desenvolver soft skills fundamentais:

  • Inspiring leadership
  • Effective communication
  • Emotional intelligence
  • Decision-making
  • Stress management
  • Teamwork The goal is to develop leaders capable of elevating the entire operation.
06.

Training for D2D, Real Estate and Automotive Sales Teams

Specialised programmes for teams operating in highly competitive markets: prospecting techniques, customer approach, qualification, negotiation, objection handling and closing. We develop tailored commercial playbooks adapted to each client’s sector.

07.

Custom On-the-Job Training (On-the-Job Training)

Direct in-store support, working side by side with the team: observation, immediate correction, real-life roleplays, individual coaching and practical implementation. Ideal for businesses looking for rapid transformation and immediate results.

08.

Team Development Training (Commercial Team Building)

Construção de equipas fortes, colaborativas e orientadas para objetivos, através de métodos ativos, dinâmicas práticas e exercícios de alinhamento comportamental.

09.

Intensive Commercial Development Programmes

Multi-week programmes focused on creating complete cycles of development: diagnosis → training → support → evaluation → continuous improvement. The ideal option for businesses seeking consistent and sustainable change.

10.

Customer Experience & Service Funnel Training

For businesses looking to build united, motivated teams aligned with brand values. Inspired by the models used by leading international retail groups.

Specialised Training for Supervisors, Store Managers and In-Store Teams

Does training really mean more than just hours of training?

At 3Solutions, we specialise in practical, results-driven training for the retail and sales sector, helping Supervisors, Store Managers, Commercial Teams and External Sales Teams (D2D) achieve higher levels of performance.

We design intensive, customised programmes focused on skills that truly transform day-to-day operations: sales, leadership, motivation, customer service, communication, store management, commercial behaviour and team performance.

Our training is flexible and fully tailored to each client’s reality: we work in the classroom, in-store, and on the field, side by side with teams, supporting supervisors and managers in their real context, where impact is immediate.

While many programmes on the market are overly theoretical, our approach is 100% practical, built from years of hands-on experience with national and international brands. Each session is tailored to the team’s pace and maturity, ensuring measurable results from day one.

From in-store environments to external sales teams (D2D, real estate, automotive and other sectors), our programmes help people sell more, communicate better, lead with confidence and build high-performance teams.

Se procura:

  • Sales Training,

  • Supervisor Training,

  • Store Manager Training,

  • Behavioural Training,

  • Leadership Training,

  • Commercial Training for Internal or External Teams,

You’re in the right place. This is where your team’s development begins. With a methodology that transforms behaviours, improves results and takes your business to the next level.

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Specialised Training for the New Retail: Fashion, Supermarkets, Restaurants, Bookstores and Specialty Stores

At 3Solutions, we develop training programmes that elevate the commercial performance of any retail team — fashion, food, lifestyle, supermarkets, bookstores, opticians, home decor, technology, restaurants and much more. Our focus is to prepare teams for the new sales concept, where customers seek less “assistance” and more advice, smooth interactions, trust and experience.

We work with Supervisors, Store Managers and Sales Teams through practical, intensive programmes fully tailored to the reality of each operation, with direct impact on:

  • Consultative Selling & Customer Experience (CX)

  • Modern and omnichannel sales (physical store + online)

  • Merchandising, planograms and efficient stock management

  • Sales behaviours and commercial mindset

  • Retail operations management for food and non-food sectors

  • Advanced loyalty and after-sales service techniques

  • On-the-ground support and individual coaching

While many training programmes are theoretical, our approach is 100% practical and based on years of hands-on experience with national and international brands. Each session is tailored to the reality of your business to ensure immediate impact on how your team sells, communicates and executes.

From supermarkets to fashion stores, bookstores to restaurants, and from D2D teams to specialty stores. Our programmes help people sell better, serve better and lead with greater clarity and confidence.

If you’re looking for modern customer service training, supermarket team training, fashion sales training, bookstore training, retail leadership training, or behavioural training, you’re in exactly the right place.

This is where your team’s growth begins.

Specialised Training for Supervisors, Store Managers and In-Store Teams

Specialised Training for Supervisors, Store Managers and In-Store Teams