Retail Training

Discover the training that can transform your store’s performance.

At 3Solutions, we help retail, fashion, food, and lifestyle businesses develop stronger, more autonomous, and results-driven teams. We believe training only makes sense when it is closely connected to on-the-ground reality and business goals. That is why our retail training programmes are designed around each brand’s specific context, the team’s needs, and the stage of growth the business is in.

Com experiência prática no terreno e anos a liderar operações, equipas e estratégias em várias marcas nacionais e internacionais, desenhamos formações presenciais que combinam sessões em sala com aprendizagem no ponto de venda. Cada módulo tem, em geral, dois dias de duração e é complementado por acompanhamento próximo durante a fase de implementação, garantindo que os conteúdos são aplicados no dia a dia. O objetivo é simples: transformar conhecimento em ação, fortalecer lideranças, melhorar a execução nas lojas e apoiar empresas que querem crescer com confiança e consistência.

Retail & Sales Training and Professional Development

Specialised Training for Retail Teams Ready to Grow with Confidence

With over 20 years dedicated to retail and team training, we have accumulated a wide range of experiences, insights, and best practices gained through daily work with brands, stores, and professionals across different sectors. This journey has allowed us to develop a deep understanding of how teams operate, what distinguishes an average sale from excellent customer service, and which skills truly drive results. Building on this accumulated experience, we have developed our own methodologies, tailored to the current realities of retail, including The Round Sell TAL — Trust, Advising & Loyalty. Este modelo substitui os antigos passos de venda rígidos e promove uma abordagem mais humana, flexível e orientada ao cliente. Aqui, o profissional aprende a reconhecer os momentos certos para cada etapa: acolhimento, diagnóstico, apresentação do produto, up selling e cross selling com propósito, e o fecho de forma natural e credível. Mais do que ensinar técnicas, formamos consultores de venda: profissionais capazes de aconselhar com conhecimento, criar confiança e adaptar a interação às necessidades reais de cada cliente. Esta visão eleva o papel do vendedor, reforça a credibilidade da marca e contribui para uma experiência de compra mais consistente e diferenciadora. Este método será aprofundado numa página dedicada: The Round Retail Sell, onde apresentaremos, em detalhe, o novo caminho que propomos para a evolução das equipas comerciais no retalho. Formação no retalho e vendas e desenvolvimento de profissionais

How can training transform the way your team sells and serves customers?

3Solutions Training Catalogue

01.

Training in Store Diagnosis & Auditing

We develop practical skills that enable teams and managers to analyse store operations with accuracy. Participants learn how to observe customer service, workflows, layout, visual merchandising, key indicators, daily routines, and real opportunities for improvement. Ideal for teams that need to structure processes, develop a critical perspective, and raise operational standards.

02.

Commercial Strategy & Consultative Sales (The Round Retail Sell Method – TAL Trust Advising Loyalty)

An advanced programme based on the exclusive TRUST – ADVISING – LOYALTY method, created by 3Solutions. Participants learn how to transform traditional selling into professional advising, adapting their approach, diagnosis, presentation, and cross-selling to the real profile of each customer — without rigid scripts and without “hard selling”. Ideal training for elevating salespeople to the level of specialised consultants.

03.

Retail Operational Process Optimisation

Training focused on increasing efficiency, reducing waste, and improving workflow. It includes methodologies for task organisation, stock management, goods receiving, replenishment, planograms, daily routines, and communication between departments. Essential for stores that need to improve productivity and operational consistency.

04.

Leadership & Management Development

A programme designed for Store Managers, supervisors, and team leaders. We develop skills in positive leadership, performance management, motivation, internal communication, feedback, conflict resolution, and individual follow-up. Preparing leaders to lead with structure, proximity, and professionalism is the core objective of this module.

05.

Retail Marketing & Customer Experience

Practical training in point-of-sale marketing strategies: – Creating campaigns that drive traffic – Customer loyalty initiatives – Sensory marketing – Customer experience – Effective visual communication Ideal for brands looking to increase awareness and conversion across both physical and digital channels.

06.

Time Management, Routines & Priorities for Teams and Managers

One of the biggest challenges in retail is managing multiple tasks at the same time. In this programme, teams and store managers learn how to define priorities, create smart routines, delegate with structure, organise shifts, and ensure daily focus is placed on the activities that truly drive results. An essential tool for reducing stress and increasing operational efficiency.

07.

Specialised Training for Store Managers

Developed for professionals who lead a store and need to master: – Team management – KPIs and performance analysis – Merchandising and Visual Merchandising (VM) – Operational processes – Conflict management – Commercial strategy – Decision-making This module is designed to position 3Solutions as a national reference in Training for Store Managers.

08.

On-the-Ground Support and Coaching Programme

Practical training delivered directly in-store, side by side with the team, to consolidate behaviours and ensure real application of what has been learned. It includes follow-up support via WhatsApp throughout the defined period, assistance with questions, routine adjustments, role-plays, and continuous positive reinforcement. This is the module that turns knowledge into real results.