{"id":8726,"date":"2026-09-25T13:10:35","date_gmt":"2026-09-25T13:10:35","guid":{"rendered":"https:\/\/3solutions.pt\/?page_id=8726"},"modified":"2026-09-25T14:51:01","modified_gmt":"2026-09-25T14:51:01","slug":"perform","status":"publish","type":"page","link":"https:\/\/3solutions.pt\/en\/perform\/","title":{"rendered":"Perform"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8726\" class=\"elementor elementor-8726\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c51f88 e-flex e-con-boxed e-con e-parent\" data-id=\"3c51f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2edf1a1 elementor-widget elementor-widget-html\" data-id=\"2edf1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- GRUPO JAP \u00b7 PRO | PERFORM\r\n     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.pf-button{display:inline-flex;min-height:50px;align-items:center;justify-content:center;gap:12px;padding:13px 20px;border:1px solid var(--pf-orange);border-radius:9px;background:var(--pf-orange);color:#fff !important;font-size:14px;font-weight:780;line-height:1.2;transition:background .18s ease,transform .18s ease}\r\n  #jap-perform .pf-button:hover{background:#b95b17;transform:translateY(-2px)}\r\n  #jap-perform .pf-button--quiet{border-color:var(--pf-line);background:#fff;color:var(--pf-ink) !important}\r\n  #jap-perform .pf-button--quiet:hover{background:var(--pf-soft)}\r\n  @media(min-width:760px){\r\n    #jap-perform .pf-wrap{width:min(100% - 72px,1140px)}\r\n    #jap-perform .pf-hero{padding:106px 0 103px}\r\n    #jap-perform .pf-hero__grid{grid-template-columns:minmax(0,1fr) auto;gap:55px}\r\n    #jap-perform .pf-hero__mark{width:150px;height:150px;font-size:92px}\r\n    #jap-perform .pf-intro__grid{grid-template-columns:minmax(0,1.15fr) minmax(0,.65fr);gap:70px}\r\n    #jap-perform .pf-moves{grid-template-columns:repeat(4,minmax(0,1fr))}\r\n    #jap-perform .pf-scene__grid{grid-template-columns:minmax(0,1fr) minmax(0,.85fr);gap:80px}\r\n    #jap-perform .pf-tools__grid{grid-template-columns:repeat(4,minmax(0,1fr))}\r\n    #jap-perform .pf-outcome__grid{grid-template-columns:minmax(0,1fr) minmax(0,.8fr);gap:75px}\r\n    #jap-perform .pf-next__grid{grid-template-columns:minmax(0,1fr) auto;gap:40px}\r\n  }\r\n  @media(max-width:759px){\r\n    #jap-perform .pf-section,#jap-perform .pf-tools,#jap-perform .pf-scene,#jap-perform .pf-outcome,#jap-perform .pf-next{padding:70px 0}\r\n    #jap-perform .pf-hero__mark{display:none}\r\n    #jap-perform .pf-band__item{font-size:12px}\r\n    #jap-perform .pf-button{width:100%}\r\n  }\r\n  @media(prefers-reduced-motion:reduce){#jap-perform .pf-button{transition:none}}\r\n<\/style>\r\n\r\n<div id=\"jap-perform\" aria-labelledby=\"pf-title\">\r\n  <section class=\"pf-hero\">\r\n    <div class=\"pf-wrap pf-hero__grid\">\r\n      <div>\r\n        <span class=\"pf-kicker\">Grupo JAP \u00d7 3Solutions \u00b7 Percurso PRO<\/span>\r\n        <span class=\"pf-hero__index\">01 \/ 03<\/span>\r\n        <h1 id=\"pf-title\">Perform<\/h1>\r\n        <p class=\"pf-hero__statement\">A experi\u00eancia de vendedor ganha a for\u00e7a de uma atua\u00e7\u00e3o consultiva.<\/p>\r\n        <p class=\"pf-hero__lead\">Escutar melhor, compreender cada cliente e conduzir a conversa com clareza. Perform fortalece os comportamentos e o m\u00e9todo que sustentam todo o percurso PRO.<\/p>\r\n      <\/div>\r\n      <div class=\"pf-hero__mark\" aria-hidden=\"true\">P<\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <div class=\"pf-band\" aria-label=\"Compet\u00eancias centrais de Perform\">\r\n    <div class=\"pf-wrap pf-band__inner\">\r\n      <span class=\"pf-band__label\">O foco<\/span>\r\n      <span class=\"pf-band__item\">Rela\u00e7\u00e3o<\/span>\r\n      <span class=\"pf-band__item\">Escuta<\/span>\r\n      <span class=\"pf-band__item\">Diagn\u00f3stico<\/span>\r\n      <span class=\"pf-band__item\">Comunica\u00e7\u00e3o<\/span>\r\n      <span class=\"pf-band__item\">M\u00e9todo<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <section class=\"pf-section pf-intro\" aria-labelledby=\"pf-sentido\">\r\n    <div class=\"pf-wrap\">\r\n      <div class=\"pf-intro__grid\">\r\n        <div>\r\n          <span class=\"pf-kicker\">O sentido desta etapa<\/span>\r\n          <h2 id=\"pf-sentido\">Uma conversa comercial que come\u00e7a pela pessoa.<\/h2>\r\n          <p class=\"pf-section__lead\">O profissional experiente traz conhecimento de produto, de mercado e de clientes. Perform acrescenta uma estrutura para aplicar essa experi\u00eancia a cada conversa: identificar o que importa, comunicar com precis\u00e3o e orientar a decis\u00e3o com confian\u00e7a.<\/p>\r\n        <\/div>\r\n        <p class=\"pf-intro__aside\">A evolu\u00e7\u00e3o para consultor comercial torna-se vis\u00edvel na qualidade das perguntas, na pertin\u00eancia das respostas e na forma como o cliente \u00e9 acompanhado.<\/p>\r\n      <\/div>\r\n      <div class=\"pf-moves\">\r\n        <article class=\"pf-move\"><span class=\"pf-move__num\">01<\/span><h3>Criar liga\u00e7\u00e3o<\/h3><p>Estabelecer confian\u00e7a e adaptar a abordagem ao contexto de cada cliente.<\/p><\/article>\r\n        <article class=\"pf-move\"><span class=\"pf-move__num\">02<\/span><h3>Compreender<\/h3><p>Escutar, perguntar e identificar crit\u00e9rios, expectativas e prioridades de compra.<\/p><\/article>\r\n        <article class=\"pf-move\"><span class=\"pf-move__num\">03<\/span><h3>Orientar<\/h3><p>Organizar a conversa e ajudar o cliente a avan\u00e7ar com clareza.<\/p><\/article>\r\n        <article class=\"pf-move\"><span class=\"pf-move__num\">04<\/span><h3>Dar continuidade<\/h3><p>Confirmar entendimento e acordar um pr\u00f3ximo passo com sentido.<\/p><\/article>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"pf-scene\" aria-labelledby=\"pf-pratica\">\r\n    <div class=\"pf-wrap pf-scene__grid\">\r\n      <div>\r\n        <span class=\"pf-kicker\">Aplica\u00e7\u00e3o no terreno<\/span>\r\n        <h2 id=\"pf-pratica\">O cliente chega informado. A conversa ganha profundidade.<\/h2>\r\n        <p class=\"pf-scene__lead\">Um cliente pesquisou online, comparou modelos e traz perguntas concretas. O consultor aproveita esse ponto de partida para perceber como vai utilizar o autom\u00f3vel, validar prioridades e construir uma recomenda\u00e7\u00e3o relevante.<\/p>\r\n      <\/div>\r\n      <div class=\"pf-scene__example\">\r\n        <small>Uma situa\u00e7\u00e3o para trabalhar em sess\u00e3o<\/small>\r\n        <strong>Do primeiro contacto a uma conversa com prop\u00f3sito.<\/strong>\r\n        <ol>\r\n          <li>Acolher a pesquisa que o cliente j\u00e1 fez.<\/li>\r\n          <li>Explorar necessidades e crit\u00e9rios de decis\u00e3o.<\/li>\r\n          <li>Explicar com clareza e confirmar o entendimento.<\/li>\r\n          <li>Combinar o passo seguinte da rela\u00e7\u00e3o comercial.<\/li>\r\n        <\/ol>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"pf-tools\" aria-labelledby=\"pf-ferramentas\">\r\n    <div class=\"pf-wrap\">\r\n      <span class=\"pf-kicker\">Ferramentas do Perform<\/span>\r\n      <h2 id=\"pf-ferramentas\">Conceitos que d\u00e3o estrutura ao comportamento.<\/h2>\r\n      <p class=\"pf-section__lead\">Cada ferramenta tem um papel pr\u00e1tico na forma de comunicar, criar confian\u00e7a e conduzir a experi\u00eancia comercial.<\/p>\r\n      <div class=\"pf-tools__grid\">\r\n        <article class=\"pf-tool\">\r\n          <span class=\"pf-tool__tag\">Atitude<\/span>\r\n          <h3>B\u00fassola de Valores<\/h3>\r\n          <p>Respeitar, Evoluir, Responsabilizar e Contribuir orientam a forma de trabalhar com clientes, colegas e objetivos comuns.<\/p>\r\n          <a href=\"https:\/\/3solutions.pt\/en\/conteudos\/#bussola-de-valores\">Explorar a B\u00fassola <span aria-hidden=\"true\">\u2197<\/span><\/a>\r\n        <\/article>\r\n        <article class=\"pf-tool\">\r\n          <span class=\"pf-tool__tag\">Comunica\u00e7\u00e3o<\/span>\r\n          <h3>AECA<\/h3>\r\n          <p>Anunciar, Explicar, Confirmar e Assegurar d\u00e3o sequ\u00eancia e clareza \u00e0 comunica\u00e7\u00e3o, do in\u00edcio da mensagem ao compromisso seguinte.<\/p>\r\n          <a href=\"https:\/\/3solutions.pt\/en\/conteudos\/#aeca\">Explorar AECA <span aria-hidden=\"true\">\u2197<\/span><\/a>\r\n        <\/article>\r\n        <article class=\"pf-tool\">\r\n          <span class=\"pf-tool__tag\">Rela\u00e7\u00e3o<\/span>\r\n          <h3>TAL<\/h3>\r\n          <p>Trust, Advising e Loyalty ligam confian\u00e7a, aconselhamento com crit\u00e9rio e constru\u00e7\u00e3o de uma rela\u00e7\u00e3o duradoura.<\/p>\r\n          <a href=\"https:\/\/3solutions.pt\/en\/conteudos\/#tal\">Explorar TAL <span aria-hidden=\"true\">\u2197<\/span><\/a>\r\n        <\/article>\r\n        <article class=\"pf-tool\">\r\n          <span class=\"pf-tool__tag\">M\u00e9todo<\/span>\r\n          <h3>Pir\u00e2mide da Venda<\/h3>\r\n          <p>Uma estrutura para organizar o percurso da venda consultiva e valorizar cada etapa da conversa com o cliente.<\/p>\r\n          <a href=\"https:\/\/3solutions.pt\/en\/conteudos\/#piramide-da-venda\">Explorar a Pir\u00e2mide <span aria-hidden=\"true\">\u2197<\/span><\/a>\r\n        <\/article>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"pf-outcome\" aria-labelledby=\"pf-resultados\">\r\n    <div class=\"pf-wrap pf-outcome__grid\">\r\n      <div>\r\n        <span class=\"pf-kicker\">Compet\u00eancias em a\u00e7\u00e3o<\/span>\r\n        <h2 id=\"pf-resultados\">O m\u00e9todo v\u00ea-se na conversa.<\/h2>\r\n        <p class=\"pf-outcome__lead\">Perform trabalha comportamentos observ\u00e1veis no contacto com o cliente e cria uma base comum para a etapa seguinte do programa.<\/p>\r\n      <\/div>\r\n      <div class=\"pf-outcome__list\">\r\n        <div class=\"pf-outcome__point\"><span aria-hidden=\"true\">\u2197<\/span>Escuta ativa e perguntas que revelam prioridades.<\/div>\r\n        <div class=\"pf-outcome__point\"><span aria-hidden=\"true\">\u2197<\/span>Explica\u00e7\u00f5es claras e ajustadas \u00e0 pessoa.<\/div>\r\n        <div class=\"pf-outcome__point\"><span aria-hidden=\"true\">\u2197<\/span>Uma conversa orientada para uma decis\u00e3o informada.<\/div>\r\n        <div class=\"pf-outcome__point\"><span aria-hidden=\"true\">\u2197<\/span>Continuidade acordada no final de cada intera\u00e7\u00e3o.<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"pf-next\" aria-labelledby=\"pf-seguinte\">\r\n    <div class=\"pf-wrap pf-next__grid\">\r\n      <div>\r\n        <span class=\"pf-kicker\">A seguir no percurso<\/span>\r\n        <h2 id=\"pf-seguinte\">Da boa conversa \u00e0 boa recomenda\u00e7\u00e3o.<\/h2>\r\n        <p>Recommend desenvolve a capacidade de transformar conhecimento do autom\u00f3vel em valor relevante para cada cliente.<\/p>\r\n      <\/div>\r\n      <div class=\"pf-next__actions\">\r\n        <a class=\"pf-button\" href=\"https:\/\/3solutions.pt\/en\/recommend\/\">Conhecer Recommend <span aria-hidden=\"true\">\u2197<\/span><\/a>\r\n        <a class=\"pf-button pf-button--quiet\" href=\"https:\/\/3solutions.pt\/en\/percurso-pro\/\">Voltar ao percurso<\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Grupo JAP \u00d7 3Solutions \u00b7 Percurso PRO 01 \/ 03 Perform A experi\u00eancia de vendedor ganha a for\u00e7a de uma atua\u00e7\u00e3o consultiva. Escutar melhor, compreender cada cliente e conduzir a conversa com clareza. Perform fortalece os comportamentos e o m\u00e9todo que sustentam todo o percurso PRO. P O foco Rela\u00e7\u00e3o Escuta Diagn\u00f3stico Comunica\u00e7\u00e3o M\u00e9todo O [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8726","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perform - 3 Solutions | WE SPEAK RETAIL - Consultoria e Forma\u00e7\u00e3o retalho<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/3solutions.pt\/en\/perform\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perform - 3 Solutions | WE SPEAK RETAIL - Consultoria e Forma\u00e7\u00e3o retalho\" \/>\n<meta property=\"og:description\" content=\"Grupo JAP \u00d7 3Solutions \u00b7 Percurso PRO 01 \/ 03 Perform A experi\u00eancia de vendedor ganha a for\u00e7a de uma atua\u00e7\u00e3o consultiva. 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